Policy, Terms, Conditions and Notices

Agreement Between Customer And Mekong Lodge

Mekong Lodge respects and values your rights to privacy and makes every effort to ensure that your privacy is safeguarded. The following information is intended to describe the policies followed by Mekong Lodge to protect your privacy.

Collection of Personal Data

Personal Data is data that could identify you as an individual or relate to an identifiable individual.

The types of personal information that we collect include:

- Your first name, last name, email address, phone number and home address;

- Credit card details (type of card, credit card number, name on card, expiration date and security code);

- Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);

- Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Why do we collect, use and share your personal information?

- Reservations: we use your personal information to complete and administer your online reservation and to send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation.

- Customer service: we use your personal information to provide customer service.

- Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers to choose the accommodation that suits them best.

- Marketing activities: we also use your information for marketing activities, as permitted by law.

- Other communications: there may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

- We may need to respond to and handle requests you have made.

- If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.

- When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.

- Comply with regulatory and legal obligations: we may use your personal information to comply with regulatory and legal obligations.

- Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.

- Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How Do We Share Your Personal Information With Third Parties?

We may share your personal information with third parties as set out below.

Third-party service providers: We may use service providers to process your personal information strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

Competent authorities: We disclose personal information to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.


When you access the Mekong Lodge website, you acknowledge that you have read, understand, and agree to the Mekong Lodge’s Privacy Policy and that the laws of Vietnam shall be applicable regarding any disputes. You are also aware that electronic transmissions are considered to be public rather than private media and that any information you provide is considered to be the property of Mekong Lodge Resort.

You agree that Mekong Lodge Resort will not be held liable for any loss, injury, or other damage that arises from the use of this site, including the dissemination of information that is provided by other parties contributing to this site. Mekong Lodge Resort also reserves the right to change, at any time, any of the terms and conditions and to modify, add, or remove sections of this Privacy Policy.

If you do not agree with the terms and conditions of this Privacy Policy, we ask that you refrain from using this website and we will provide other means for you to book your reservations and/or obtain information on our products.

Changes in our Privacy Policy

We may change or update our Privacy Policy. If the Privacy Policy is changed, this page will be updated. You may not be provided with any other notice of such changes. You will need to check this page to see if there have been any changes to our Privacy Policy.

Contact Us

Further information as to any issue or concern which is not covered by this statement of Mekong Lodge’s Privacy Policy can be obtained by writing to Mekong Lodge at the address set forth below, attn: Privacy Policy.

Mekong Lodge Resort

An Hoa, Dong Hoa Hiep, Cai Be, Tien Giang, Viet Nam

Tel: +84 7 3392 4026 

Fax: +84 7 3392 4028 


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